Italian Customer Advisor For Abbott Diabetes Care - Portugal

Lisboa, Portugal, PT
Come and work with us. Do you want to contribute to healthcare and well-being around the world?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal ?
So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team.
Abbott Diabetes Care creates breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.
As a customer service specialist in this project, your daily responsibilities will include:
Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
Offer specialized customer support through written and phone communication
Provide information regarding purchasing procedures, orders' tracking, and deliveries
Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
Create an amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
Native or proficient level of Italian (C2)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Portugal
Benefits. Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peek of the job in action
#J-18808-Ljbffr