.Sou uma empresa: FoundeverCome and work with us.
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Italian Customer Support team.
Our client is one of the largest online travel agencies worldwide, with more than 20M customers.
As a Compliance Agent in this project, your daily responsibilities will include: Audits of Renewal Interactions: Conduct thorough assessments of interactions between renewal agents and customers.
This will involve reviewing communication, adherence to protocols, and effectiveness in retaining customers.
Data Analysis and Insight Generation: Dive deep into performance metrics and customer feedback.
Analyze trends, identify patterns, and extract actionable insights that could drive improvements in our retention strategies.
Feedback Provision: Act as a bridge between our company and outsourcing centers.
Provide structured, constructive feedback based on audit findings to both internal teams and external partners.
The goal is to foster continuous improvement in service quality and customer retention.
Quality Assurance Oversight: Completion of Audit the Auditor to ensure the consistency and reliability of quality assessments conducted by outsourced quality analysts.
This will help maintain high standards across all operational facets of our retention efforts.
Benefits.
Signing bonus Competitive wages Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career