It Technician (English & French Speakers)

col-wideJob Description:

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We're present across 37 countries, with more than 16 000 employees and an annual revenue of more than 3.6 billion euros, in 2023.
The best of ICT with a human touch

Function: IT Technician (English & French Speakers)
Workplace: Lisboa

Responsibilities:
Handling incoming end-users requests and incidents (investigate & troubleshooting, analyzing, finding resolution, escalating);
Interact with end-users via calls, email and chat;
Incident ownership and communication throughout the lifecycle of the incident;
Handle in policy and out of policy service requests;
Execute IMACD tasks;
Raise requests for authorization of service requests.

Technical Requirements:Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
Experience in IT Support, Technical Support, End-user Support;
Experience with Microsoft OS (Windows 11);
Help end-users manage software installations and hardware repairs;
Experience and Understanding of a VM;
Understanding of networking and networking protocols;
Knowledge of mobile devices and mobile phone services;
Experience with MS Office Suite;
Knowledge of ticketing and CMDB tools;

Soft Skills:
Problem solving skills;
Flexible and stress resilient;
Attention to detail;
Customer and Service focus;
Spoken and written interpersonal, communication and presentation skills;
English and French mandatory

If you're interested, please send your application to ****** with the subjectSDL.BS