Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.Job DescriptionDetermine appropriate standards to resolve all business process issues.Maintain efficient architecture as per organization priorities.Provide technical support to all process owners and perform audits on the process.Coordinate with customers to develop ITIL process strategies for design.Design and implement the required IT process in coordination with the leadership team.Assist team members in improving the quality of processes.Monitor mapping of customer business issues and develop appropriate solutions.QualificationsBachelor's degree in computer science, information technology, or a related field.An ITIL Foundation V3/V4 certification and at least one higher-level IT certification is required (Managing Professional, Strategic Leader are preferred).Minimum of 3+ years of experience in ITIL Service Management or ITIL-related fields.Proven track record of implementing IT and ITIL best practices within organizations.Experience in conducting ITIL assessments, gap analysis, and recommending improvements.Experience with IT service management tools such as ServiceNow, Zendesk, BMC Remedy, or JIRA Service Management is desirable.Additional InformationWhat we offer you:Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health-related activities | canteen | good access to public transport | space for creativity.Success stories don't just happen. They are made...Make it happen! We are looking forward to your application!#J-18808-Ljbffr
