It Service Manager (M/F) – Remote (Portugal)

Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile: IT Service Manager (m/f) – Remote (Portugal) What do you need to have: Hard Skills:• At least 3 years of Service Management within IT• Involvement in building IT solutions or operating IT solutions from a service perspective• Monitoring and reporting KPIs, setting up SLA and OLA agreements.• Knowledge in IT Infraestruture and Aplications• Experience with service providers, Management and monitoring of services• Proactive and analytic• Current ITIL certification• Strong presentation and communication skills• Excellent problem solving and critical thinking skills• Ability to demonstrate commitment to develop, drive, and manage services in a fast paced• environment• Business-fluent English (speaking & writing)Soft skills• Good communication• Team spirit• Proactivity• Time managementWhat we can offer:• Personalized support from your team• Your manager will take into consideration your motivations and suggestions• Victories will be celebrated together• Your HR and Support Teams will always be available to help• Constant feedback on your work• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)• And, of course, many gatherings and social eventsTo respond to this opportunity, send us your CV to the following e-mail address ******#J-18808-Ljbffr