.What you'll do The role is responsible for leading and coordinating activities to ensure productivity/efficiency of end-to-end IT delivery and providing direction on how best to handle various demands while maintaining customer satisfaction. The role assures Business and IT Strategies are aligned, executed, and implemented to generate expected outcomes. The duties and responsibilities: Be the single contact for commercial and other function ex-co direct reports; Drive conversations between Business and Digital & IT to design right solutions; Work with Head of Strategy, Portfolio & Governance for Cluster; Design work schedules and organize relevant workshops implementing accurate capacity planning; Follow initiatives within CIO Agenda to ensure delivery commitments; Resolve issues when escalation; Ensure new ways of working is implemented; Work with outside vendors to maintain necessary business supplies; Maintain a good workingrelationship with executives and other managers; Design and implement procedures to improve profitability and efficiency; Work with CIO to manageinternal & external stakeholders; Coordinate and govern strategic initiatives and ensure they are delivered based on Cluster Strategy; Accountable for delivering IT transformation programs; Consult and contribute to the translation of business and technology demand with capacity planning; Ensure that all relevant stakeholders are involved during the definition of the solution and support teams with development, quality assurance, and operations activities fulfilling compliance to non-functional requirements; Leverage best practicesbetween ongoing Transformation Programs and set a strong focus on Modernisation of existing IT systems; Help CIO to increase the sustainability and the value of our IT assets (Applications/Systems), increasing efficiency of Operations, and ensuring Business Continuity. This role is about leading engagement managers, portfolio managers, and program managers in need of coordination to deliver business value within the Digital & IT roadmap based on the overall company technology strategy. The role will directly work with Head of Strategy, Portfolio & Governance for Cluster and CBU, VBU, COPS, Legal/Regulation and HR Managers, IT Managers, Enterprise Architects, IT Director of the market, and Senior IT Managers both in markets and in Cluster Community
