.Company DescriptionFounded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You'll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack.Job DescriptionThe Life Insurance production team is supporting the BPCE Offers around life insurance products. They use more than 300 applications to promote Life Insurance offers to individuals, professionals, and retail clients from banks of the BPCE Group (Banques Populaires, Caisse d'Epargne, Bred...). The team is in charge of applications deployed in BP and CE agencies as well as end-user, backoffice and business applications to provide life, retirement, wealth transfer and death insurance products. This perimeter is required to provide 24/7 support due to its online digital banking activities and the execution of CFT's control/maintenance and night tasks.These platforms run mainly on Linux system, Windows OS and public Cloud IAAS/PAAS such as Azure, AWS and GCP. Most applications are based on a third-party web architecture with Jboss/IBM HTTP Server, Tomcat and PHP with several database Oracle Exadata, mysql and sqlserver.The ODS and Datawharehouse are built with Informatica ETL and used by several reporting tools such as SAS, IBM Cognos, PowerBI or Data Labs on GCP. All Installations are made with devops mindset with XLDeploy/XLRelease for continuous delivery and release management. We also help dev teams to use build tools like Jenkins, Artifactory, and Bitbucket. We are looking for a TechLead in WEB Application Support Engineer to work within our Dev application support team. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.Missions:Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions.Ensure the availability of technical resources.Analyze and correct incidents in levels 2 and 3.Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams.Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions
