Glia Launches First Responsible AI Platform Purpose Built for Financial Institutions
Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
In this role, you'll be a key member of the company's Information Security and Compliance Team by supporting ongoing compliance activities and monitoring efforts across different regulations (GDPR, SOC 2, PCI-DSS ISO/IEC, HIPAA, etc.).
Responsibilities
Participating in internal and external planning and execution of compliance attestations (SOC 2, PCI DSS, HIPAA, GDPR) with third-party attestation partners
Collaborating in and observing remediation plans
Develop new policies and procedures, as well as monitoring and auditing existing controls
Conducting research and analysis on regulatory changes and industry changes
Collaborating with other team and departments on compliance matters
Assisting in managing and monitoring third-party vendor and partner compliance
Prepare compliance reports and documentation
Investigate and resolve compliance issues or violations
Conduct risk assessments and identify potential compliance risks
Provide guidance and training to ensure compliance with relevant laws and regulations
Requirements
Business goals oriented compliance foundation
Familiarity with common IT security controls and best practices
Knowledge of relevant IT compliance frameworks and regulations (SOC 2, PCI DSS, ISO 27001, HIPAA, GDPR)
Previous relevant experience in IT compliance, risk management or a related field
(Optional) Certifications, such as CompTIA Security+, GIAC Information Security Fundamentals (GISF), or Certified Information Systems Auditor (CISA) Associate
Benefits
Access to all the latest tools and equipment you'll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via ******
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they're most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer's screen to instantly understand the customers' point of view, and be their co-pilot to a satisfying experience.
Glia's Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.
Join the Team. We've Been Waiting for You.
We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!
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