Our purpose: We are TRIB3; we bring people together worldwide through next-level workout experiences. We do this through our family of workout studios, our global team of employees & franchise partners and our community of workout warriors. Every member of the TRIB3 family plays a vital role in our mission to build a global fitness community where anyone can belong.
The role: We are recruiting for an IT Assistant to assist our Head of Technology in providing administration and support to our internal team and franchise partners, across our IT and communications systems for our network of studios and our central headquarters.
Role specification:
As the IT Assistant, you will be responsible for the following:
Provide technical assistance with computer hardware and software for our central team and store network including remote support.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations, and updates as needed.
Resolve technical issues in a timely manner using available resources within the organisation.
Assisting and supporting software deployments and project tasks when required working with the Head of Technology, Head of Product, and the Chief Marketing Officer.
Work with the Learning and Development department to organise necessary system training and support the Head of Technology in keeping operational systems documentation and troubleshooting up to date.
Escalate issues, as appropriate, to the Head of Technology, liaising with them to identify issues and provide solutions or workarounds.
Support daily activities of the team where appropriate including desk set up and new starter technology and system set up.
Support the filtering and managing of queries arising from TRIB3 Support.
Behaviours, required experience and qualifications:
Experience:
Excellent communication skills.
Strong troubleshooting and critical thinking skills.
Knowledge of Windows, Mac OS, Microsoft Office 365.
Web Development and WordPress Experience is appreciated.
Basic PC based hardware diagnostics and fault-finding abilities, ideally having built at least one computer from scratch.
Ability to work to deadlines and prioritise tasks.
Flexible and approachable attitude.
The person:
A passion for health and fitness is desired. We love team workouts and experiencing, hands-on, the TRIB3 experience!
You excel in a team environment, are a strong communicator and can clearly articulate your ideas to others.
Keep up to date with new technology.
Hard-working and conscientious.
Friendly and personable.
Not afraid to roll their sleeves up and get stuck in.
Flexibility is essential for the role to ensure on-time delivery of project.
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