Claims Administrator - Dutch and French Speaker Job Type: Permanent
Build a brilliant future with Hiscox
As an international specialist insurer, HISCOX (since 1901) is far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
HISCOX Belgium and our awesome Claims-Team is currently seeking a Claims Administrator (gn) . This Claims function is seen as a valued business partner and plays a critical role in day-to-day management of our business, the direction of our business, and with our brokers. This is not a traditional back office function. The main objective of this role is to support our team in Brussels in managing their Claims administration by providing an efficient, high-quality administrative service.
Key Responsibilities
General administrative duties such as scanning, photocopying, profiling, issuing documentation, and mailbox monitoring.
Accurate, timely and efficient data entry and quality checking of claims information as per Hiscox standards.
Open a new "account" for each claim into the system to help with efficient processing of the claim.
Prepare the payment of claims and providers' invoices in the system.
Print, process and dispatch standard letters and emails as required.
Own the process for managing a number of borderau for our European MGA business.
Support data cleansing and mass change processing projects.
Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
General contact with brokers and clients (if applicable), always providing a great customer experience.
Providing support to other teams to cover absences and peak workloads.
Contributing to technical support and procedural best practice and support.
Your Profile
Baccalauréat
Experience with claims handling or in the insurance industry is an advantage.
Fluent in Dutch, French, and English.
Customer Focus
Organizational skills to enable you to keep track of priorities and a get-it-done attitude.
Good interpersonal skills.
Accuracy and attention to detail to produce high-quality output.
Good IT Skills.
Your Perspectives:
Team spirit, open feedback culture, flat hierarchies and creative freedom.
Internal and external training.
Promoted work-life balance through home office options and sabbaticals.
Attractive remuneration consisting of fixed and variable components.
Many social benefits, such as pension plans and travel allowances.
Work with amazing people and be part of a unique culture.
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