Job Type: Permanent
Build a brilliant future with Hiscox
About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth. In our Lisbon office, we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The Role: The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. The main objective of the role is to provide high-quality administrative support to underwriters, brokers, and end clients. For certain business lines/products, the Insurance Administrator has an Administrative Decision Making Authority based on pre-established criteria defined in an Authority Letter which can have different limits according to experience and seniority.
Key Responsibilities:Office-based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams;First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions;Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties;Ensuring constant superb quality output by performing regular Quality Audits;Testing and supporting UAT as well as new administrative tools, processes, and documentation;Liaising with internal and external parties to respond to and resolve queries within processing deadlines;Delivering exceptional service standards/KPIs;Supporting data cleansing and mass change processing projects;Preparing management information reports as requested using various reporting tools and methods;Participating and providing support to process improvement projects;Participating and supporting the implementation of continuous improvement or change project work;Contributing to technical support and procedural best practice and support;Providing new ideas and supporting the team leader and coordinator regarding execution;Providing support to other teams to cover absences and peak workloads.Person Specification:Proficient in French and a good level of English;Good interpersonal skills with the ability to work as a member of various teams;Curious, willing to learn, and showing a challenging conventions spirit;Excellent accuracy and attention to detail and quality to produce high-quality output even when dealing with high volume and under time pressure;Multi-task ability;Ability to organise, prioritise, and plan workload to meet deadlines;Demonstrating personal integrity; doing what they say they'll do when they said they'd do it;Personable, able to develop rapport easily and build relationships across and outside Hiscox;Good customer focus;Expresses a "can-do" attitude;You will ideally have experience of working in a call center/customer service area, ideally in a multi-national, multi-lingual environment;Evidence of an interest in a career in administration, insurance, or shared services is required;You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.Why Hiscox?Healthy work-life balance with our 35h/week and hybrid working system;Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave);Health insurance, gym allowance, pension plan, etc.;After 5 years work, 1-month sabbatical leave;Team spirit with many opportunities to engage and an open culture.Work with amazing people and be part of a unique culture.
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