Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there's a constant need to be innovative.
Create and enhance projects in Java, Python, Angular, PHP, .NET and so much more while diving in the world of Blockchain, Artificial Intelligence, Data Science, Security and Internet of Things.
Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world - there's always room for your energy and creativity.
About the role
Acting as Incident Commander will coordinate the activities during and after a critical issue (P1, P2), understanding the impact on business and identifying improvements from the lessons learnt.
As a part of your job, you will:
Manage high critical issues with all involved vendor and internal customer teams.
Promote a collaborative and mission-focused mentality across all teams.
Identify and suggest improvements to existing processes and flows.
Guarantee the overall stability of the system.
What are we looking for?
Incident Management for Production Environment
Ticket management (SPOC)
Tickets triage and ticket forwarding
Identify risks and dependencies
Identify Technical Debt Reduction Processes
Suggest improvements
Follow-up of improvements
Support DevOps teams
Impact analysis of changes/enhancements
Operational Model Blueprint review
Compliant with SLAs, SLIs, SLOs
Standby 24h x 7d (might happen)
Nice to have:
PL SQL/SQL
Unix & Networks
Bash Scripting
Personal traits:
Ability to adapt to different contexts, teams, and clients;
Teamwork skills but also a sense of autonomy;
Motivation for international projects and willingness to travel;
Willingness to collaborate with other players;
Strong communication skills.
At Celfocus, we are committed to cultivating a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process, please inform our Talent Acquisition Team.
Come join the Team!
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