Inbound Customer Support - German Speakers

Join the Revolution as a Customer Specialist at Cluster!We go beyond the ordinary – not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to enchanting Barcelona.Why choose us?Because we believe in cultivating growth opportunities for every team member. Your contributions matter! As we expand, we cherish our close-knit roots, offering an environment where you truly make a difference.Your Role as a Customer Specialist:- Provide exceptional customer service across European markets.- Communicate promptly and professionally with customers through various channels.- Turn customer complaints into smiles, ensuring continuous satisfaction.- Handle requests, tickets, and orders as the go-to person.- Maintain a respectful and solution-oriented approach in all communications.What We Expect From You:- Excel in communication and teamwork.- Bring a positive attitude, a customer-centric approach, and proactivity.- Thrive in delivering results independently and adapting in ad hoc situations.- Are ambitious, value collaboration, and love sharing experiences.- Demonstrate reliability, trustworthiness, and hold a high school diploma or higher.- Boast over 1 year of customer service experience.- Fluency in German.- Have a B2 level of English to ensure seamless communication.What We Offer:- Fully paid onboarding to kickstart your journey.- Unmatched career progression and continuous support for your professional growth.- A vibrant, multicultural work environment fostering excellence.- Exciting team-building activities organized by our amazing members.- Competitive entry-level salary package (including transportation allowance) with performance bonuses.- All the necessary tools provided for your success.- Private medical insurance post-probationary period.- A Permanent contract!- Hybrid possibility.Ready to revolutionize your career? Join us, and together, let's build the future!