Your responsibilities and impact as a Customer Service Agent will be :
Supporting clients' activities by offering world-class service to their customers. B2B and B2C while working on projects of top prestigious and worldwide brands by;
Outbound calls in B2B relations for gaining new clients
Support for couriers in case of problems
Answering incoming queries from customers (B2C)
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support -
Being a team player and participate in the success of the team and project
Skills, qualifications and interests you need to succeed in this role:
A native level of German and at least a B2 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people - Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required).
What's in it for you?
Type of Contract: A fixed-term contract that is renewable every year.
Working Hours: Full time on rotating shifts (depending on the project).
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*):
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1300€ gross/month
(*)Compensation during training period if successful (4 weeks): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
Private health insurance after 6 months of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Portuguese public holidays and 22 days of paid holidays.
Career Growth Opportunities: Various career development chances in different paths.
Your Future Company:
Located in Lisbon you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment