Come and work with us.
We are looking for a talented and accomplished HR Business Partner to lead the HR function to ensure the development, engagement, motivation, and the best Employee Experience.
As an HR Business Partner , your daily responsibilities will include:
Work with managers and associates to address relations issues of all types, ensuring that the interests of all parties are represented in a fair, balanced manner;
Provide guidance and counsel to the management team, taking care of the associates feedback coming from existing listening tools and provides direction on corrective actions upon it;
Be part of workplace analysis and assigned actions to solve associate complaints;
Promote open communication opportunities for all associates;
Promote legal compliance throughout human resource management;
Accountability as Senior HR point of contact for internal and external clients;
Voice of the Employee programs;
Ambassadors of Employee Experience;
Continuously analyze feedback from Employee listening tools in order to create action plans to develop our Culture;
Owners of all the Human Resource Programs (i.e. Peak Awards, etc.);
Direct the delivery/administration of associate engagement or pulse surveys and related action plans (e.g. Max annual Survey);
Support policies and initiatives and create activities to encourage a positive, equitable, healthy and safe work environment;
Perform & Conduct Regular Focus Groups, Walking Management & drive Voice of employee;
Support Talent management on the global performance appraisal process (Continuous Performance Management, CPM) in the business units;
Work with the Learning & Development team to assess development needs to apply and monitor training & development programs;
Coaching and develop Team Leaders and serves as a mentor to others;
Share best practices with global HR teams;
Provide management coaching to build leadership capabilities related to the recognition and resolution of employee issues.
To succeed in the role, you will need to have:
Advanced level of English (at least C1) both verbal and written;
Ability to deal with ambiguity;
Ability to develop and maintain successful partnerships with both management and associates;
Knowledge of general labor policies and practices including discrimination, harassment, equity etc.;
Holistic vision of problems and solutions with associate at the center;
Reliever;
People-oriented;
Open minded;
Trustworthy (maintains confidentiality);
Collaboration and interpersonal skills;
Communication (verbal, written, presentation);
Problem solving;
Adaptability & flexibility;
Time management (planning, organizing and prioritizing);
Data analysis and presentation.
Education and experience:
College degree in Human Resources or Business or a combination of education and equivalent work experience;
5 or more years of progressively responsible experience as a Human Resources Manager or equivalent position with extensive experience in associate relations, learning and development, problem and conflict resolution, and recruiting non-exempt personnel in a high-volume environment;
Experience managing, coaching, and developing others;
Experience demonstrating extensive knowledge, interpretation, and application of applicable employment laws;
Prior experience delivering HR training and education programs;
Demonstrated success in conducting behavioral interviews and management talent assessments;
Experienced in leading positive change;
Contact Center industry or related experience preferred.
Benefits:
Competitive wages;
Paid professional training;
Employee discounts;
Private healthcare & dental insurance (after six months of employment);
Growth opportunities through various development programs;
Fun and engaging company-wide initiatives, including our EverBetter wellness program;
Job stability;
Life-long skills and experience;
Excellent work culture.
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
#J-18808-Ljbffr
