Job SummaryCreating an atmosphere of luxury and relaxation, ensuring each guest enjoys an unforgettable stay at our world-class resort.PREREQUISITESEducation:Hospitality/Business Administration and MBA.Languages:English, French, German, and Spanish - Advanced proficiency.Other Requirements:Greater experience in highly complex operations, luxury business, and leading large teams (over 300 employees);Office Microsoft Suite;Availability to travel outside your home country. We have units in Brazil – Porto de Galinhas and in Portugal – Madeira Island.Main ResponsibilitiesSupervise and inspire a diverse team, including departments such as lodging, food and beverage, recreation, security, and maintenance. Foster a collaborative and motivating work environment;Ensure all aspects of the resort meet or exceed 5-star quality standards, from customer service to facility maintenance and food and beverage quality;Manage all resort operations, including accommodation, restaurants, leisure activities, and spa services. Develop strategies to improve operational efficiency and maximize profitability;Prioritize guest satisfaction, ensuring each guest has a memorable stay. Respond promptly to concerns and requests, maintaining high-level service;Establish and maintain strategic relationships with suppliers, travel agencies, and other business partners to ensure the provision of high-quality services;Ensure the resort complies with all government regulations, including those related to safety, health, and licensing;Be prepared to handle emergencies or crises, coordinating the team's response and ensuring the safety of guests and employees;Promote sustainable practices at the resort, reducing environmental impact and adopting corporate social responsibility measures;Collect feedback from guests and the team to identify areas for improvement and implement corrective actions;Actively participate in Enotel training programs, applying all acquired knowledge and ensuring full utilization of the SEG System (Enotel Management System).KEY COMPETENCIES:Strategic leadership, systemic and strategic vision, results-oriented, flexibility, conflict resolution, planning, and communication.
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