Your responsibilities and impact as a Hotel Chain Customer Advisor will be : Booking management (altering, cancelling or creating new reservations) Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests Managing the reservations back-office (ticket issuing, modification and cancellation of reservations) Skills, experiences and interests you need to succeed in this role : A native level of German and a professional level of English (C1-C2) Having previous experience in GDS tools (Ideally) Enthusiasm about travelling and tourism industry Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience Having a valid work permit for Portugal (required). What's in it for you? Type of Contract: A fixed-term contract for 6 month Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day) Training: Fully paid training, professional development and career evolution Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months) Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay) Opportunity to be part of a challenging and fast-paced environment Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment Career Growth Opportunities: Various career development chances in different paths. What should you expect from living in Lisbon? A colourful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment