Customer Service Representative (French-speaking) - Website SolutionsExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Provide exceptional customer service via chat, email, and phone to users.Troubleshoot user issues with the platform, offering guidance and solutions.Educate users on the platform's features and help them get the most out of their websites.Work closely with the product and development teams to resolve complex technical issues.Stay up to date with new program features and updates to provide accurate support.Collect and relay user feedback to improve overall user experience.Concentrix is a great match if you:Have a high level of French (written and oral) and fluent in English (B2)Have experience in customer service, tech support, or a similar roleHave strong communication skills, both verbal and writtenAre tech-savvy, with the ability to quickly learn new software and toolsHave excellent problem-solving skills and patience when dealing with usersHaving experience with website builders or content management systems is a plusWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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