Your responsibilities and impact as a Hotel Chain Customer Advisor will be :
Booking management (altering, cancelling or creating new reservations)
Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests
Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
Skills, experiences and interests you need to succeed in this role :
A native level of German and a professional level of English (C1-C2)
Having previous experience in GDS tools (Ideally)
Enthusiasm about travelling and tourism industry
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid work permit for Portugal (required).
What's in it for you?
Type of Contract: A fixed-term contract for 6 month
Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)
Training: Fully paid training, professional development and career evolution
Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
Relocation Package for International Candidates:
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay)
Opportunity to be part of a challenging and fast-paced environment
Possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Career Growth Opportunities: Various career development chances in different paths.
What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment