Your responsibilities and impact as a Hotel Chain Customer Advisor will be:
Booking management (altering, cancelling or creating new reservations).
Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests.
Managing the reservations back-office (ticket issuing, modification and cancellation of reservations).
Skills, experiences and interests you need to succeed in this role:
A native level of German and a professional level of English (C1-C2).
Having previous experience in GDS tools (Ideally).
Enthusiasm about travelling and tourism industry.
Knowledge of the value and impact that a good customer experience can create.
Being an attentive listener, comfortable and skilful at communicating with people.
Being energetic, innovative and working proactively at a fast pace.
Excitement about intercultural communication and the expatriate lifestyle.
Living in or willing to relocate to Lisbon for an international career and life experience.
Having a valid work permit for Portugal (required).
What's in it for you?
Type of Contract: A fixed-term contract for 6 months.
Working Hours: Monday to Friday, rotating shifts 7am to 6pm (8h/day).
Training: Fully paid training, professional development and career evolution.
Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
Relocation Package for International Candidates:
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay).
Opportunity to be part of a challenging and fast-paced environment.
Possibility to collaborate with some of the biggest brands in the industry.
A multicultural and international environment.
Career Growth Opportunities: Various career development chances in different paths.
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