Project Name: Meal Card Company Role: Customer Success Specialist Hybrid Role Language Requirement: French (C2) and English (B2) Start Date: 13th November 2024 Location: Braga, Portugal Work Model: Hybrid (Combination of remote and on-site) Schedule: Monday to Friday: 07:00 19:00 (rotating shifts) Saturday: 08:00 15:00 2 days off per week: Sunday and 1 rotational day Contract Type: Permanent Contract (with 3-month trial period) Salary & Benefits: Base Salary: 830 EUR per month (paid over 14 months) Performance Bonus (KPI): 170 EUR per month (paid over 12 months) Meal Allowance: 7.23 EUR per day (net) Transport Allowance: 20 EUR per month Braga Location Bonus: 20 EUR per year Why Join Us?
As a Customer Success Specialist , youll play a key role in delivering exceptional service for one of the leading meal card solutions in the market.
Your expertise and communication skills will be the backbone of creating unforgettable customer experiences, ensuring smooth and efficient resolution of issues, and becoming a trusted advisor to our users.
What Youll Do: Be the friendly voice and the expert face of the brand, delivering exceptional customer service via phone, chat, and email.
Assist customers with their meal card-related inquiries, troubleshooting, and account management.
Provide tailored support, helping users maximize the benefits of their meal card solutions.
Handle requests with speed and accuracy, ensuring a seamless customer journey.
Maintain a high level of customer satisfaction by staying responsive, empathetic, and solution-oriented.
Who You Are: Fluent in French (C2) with excellent written and spoken communication skills, and a good command of English (B2) .
Experienced or passionate about customer service, with a natural knack for problem-solving.
Tech-savvy, adaptable, and able to manage multiple platforms and channels.
A team player who thrives in a dynamic, hybrid work environment, balancing remote work flexibility with occasional on-site collaboration.
Perks You`ll Love: Meal & Transport Allowances: Boost your income with daily meal perks and monthly transport support.
Performance Bonuses: Your hard work will pay off with additional bonuses tied to performance.
Health Benefits: After 6 months, you`ll enjoy private health insurance coverage.
Career Growth: Join a company where your skills and efforts are recognized, with opportunities for development and progression.
Ready to make a meaningful impact in the customer service world?
Apply now and be part of a team where customer satisfaction and career growth come first.