Hotel Booking & Sales Expert for IHG - German speakerAre you looking for your next career path for Hotel Booking & Sales Expert for IHG?In this role, you will provide travel advice, reservation solutions and partner offers for IHG customers. You will deliver a unique travel experience to your guests and drive revenue for your hotel partners through your creative decisions, market insight and the help of our tools.Are you willing to learn and develop to be the best in an ever-evolving role? Join our team!We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.Our ClientThe main purpose of the InterContinental Hotels Group (IHG) is to create Great Hotels Guests Love. IHG is one of the most prestigious and well-known hotel brands in the world, with 710,000 rooms over 5,000 hotels in nearly 100 countries.What you'll doProvide an industry-leading voice reservation experience by handling contacts via phone and other mediums;Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;Provide a seamless customer experience through effective use of information and tools;Answer questions regarding prices, hotel details, reservation or payment conditions;Assist guests with all questions relating to "pre", "in" or "post travel" concerns;Seek opportunities to improve individual and team performance;Help team and colleagues stay motivated and deliver goals.What you'll needNative level of written and verbal communication skills in German;Good knowledge of English;High School Diploma or higher (preferred);Previous call center experience in sales and/or customer service capacity;Social intelligence – empathy, self-awareness, cultural sensitivity;Strong web-based navigation skills;Ability to embrace technological and organizational changes;Ability to use tools and resources to represent the geographical needs of the caller.BenefitsExcellent work opportunity in a leading multinational company;Stable work and career progression;Intensive training and integration phase;Respectful and inclusive environment;A wealth of opportunities to progress and move business areas projects;Flexibility & Work/life balance;Private Health Insurance since day one in the company;Reimbursement of your initial flight costs and airport pick up;Annually complimentary return flight to your home country (within Europe);Possibility to live in one of our company apartments;Complimentary organized sport activities and events.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute.With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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