col-wideJob Description:
German Compliance Agent for an online travel agency - Lisbon, Portugal
German Compliance Agent for an online travel agency - Lisbon, Portugal
Req ID#: 386712Lisboa, Portugal, PT
Job Description:
Come and work with us.
Are youGermannative or fluent with strongEnglishcommunication skills?
Looking to make your career in a multicultural environment in the sunny and happyLisbon?
So we have the perfect opportunity for you!
Your future project: join ourGerman Customer Supportteam.
Ourclientis one of the largest online travel agencies worldwide, with more than 20M customers.
As aCompliance Agentin this project, your daily responsibilities will include:
Audits of Renewal Interactions: Conduct thorough assessments of interactions between renewal agents and customers. This will involve reviewing communication, adherence to protocols, and effectiveness in retaining customers.
Data Analysis and Insight Generation: Dive deep into performance metrics and customer feedback. Analyze trends, identify patterns, and extract actionable insights that could drive improvements in our retention strategies.
Feedback Provision: Act as a bridge between our company and outsourcing centers. Provide structured, constructive feedback based on audit findings to both internal teams and external partners. The goal is to foster continuous improvement in service quality and customer retention.
Quality Assurance Oversight: Completion of "Audit the Auditor" to ensure the consistency and reliability of quality assessments conducted by outsourced quality analysts. This will help maintain high standards across all operational facets of our retention efforts.
To succeed in the role, you will need to have:
Native or proficient level ofGerman(C2)
Advanced level ofEnglish(at least C1) both verbal and written
Computer literate
Excellent listening and written/oral communication skills in supported languages
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Analytical skills
Good at building strong relationships with existing clients and accounts
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Familiarity with ticketing systems
Experience with policy work, or help resource project management
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to think outside the box
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Must hold EU citizenship or a valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits.
Signing bonus
Competitive wages
Relocation package
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?
Apply today!
Job Segment:QA, Quality Assurance, Data Analyst, Project Manager, Technology, Quality, Data, Customer Service
