Host

OverviewThe Host is the initial contact with the guests.
Therefore, it is essential to start guests off with a positive experience at the front door.
A Host greets, seats, and pages guests.
In addition, you will assume the role of tour guide, communicator, entertainer, memorabilia curator, and musician (at heart).
ResponsibilitiesBasic functions of the Host include:
Opening doors, where applicableWelcoming and thanking guestsAnswering questions accurately and politelyMaintaining a clean and organized waiting areaAnswering the phoneDirecting guests to areas & restroomsProviding security for co-workers, guests, and celebritiesAssisting servers, bussers, and managersPerforming opening, closing, and side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create "Raving Fans"Job RequirementsJob Requirements include:
Performing duties which require bending, reaching, and standing for long periods of timeMaintaining a well-groomed appearance ("having a plan")Following all uniform guidelinesPracticing all safety and sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention to detail, and a sense of urgencyDisplaying a positive and outwardly friendly attitude toward guestsMaintaining HRC's 5 core Values and Mission Statement
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