Hiring Technical Support Representative @Jujur

Sep 18, 2024 - JUJUR is hiring a remote Technical Support Representative. Salary: competitive remuneration package with monthly performance bonus. Location: Portugal.Position: Technical Support RepresentativeLocation: remote, Portugal Work model: remote (after initial 2 week office training in Porto)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide technical support in French (for customers) and English (for developers) via chat and voice channelsTroubleshoot and resolve product-related issues using MySQLCollaborate with team members and escalate complex issues to the development team when necessaryEnsure timely and professional responses to customer inquiries to maintain high levels of customer satisfactionAct as a bridge between customers and developers, communicating technical details clearly and effectively.REQUIREMENTS:Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)Strong understanding of MySQLKnowledge / familiarity with Postman will be considered as an advantageAvailable to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PMHigh school degree or equivalent (or higher)No prior work experience required, but a solid knowledge of MySQL is essentialKnack for technology and providing outstanding customer supportAbility to attend 2 week of office based training in Porto (accommodation support during training period provided).OFFER:Competitive remuneration packageGuidance and tools to reach your full potentialAbility to work remotely, from comfort of your homeMonthly performance bonusWork from Home monthly allowanceBe part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphereAnd many others!#J-18808-Ljbffr