Helpdesk Technician

Job Title: Helpdesk Technician
Location: Lisbon
Work regime: On-site
Part-time 4h/day Monday to Friday (Between 9am and 1pm or 2pm and 6pm)
Luza Group is looking for a Helpdesk professional for a leading company in Lisbon.
Experience: 1 to 2 years
Interpersonal skills: Ease of communication and interpersonal relationships. Calm to solve problems with colleagues' equipment. Resilient. Attention to detail and problem-solving. Working autonomously.
Languages: Portuguese and English
Key tasks/activities:
Monitoring the helpdesk ticketing system and allocate support resources;
Provide first line IT support to users;
Hands-on technical support (install and configure) on computer hardware and software installation;
Liaise with office and site users, IT applications team, infrastructure team to resolve operational issues;
Maintain proper records on incidents, escalation, tracking log, and inventory control;
Accountable for ensuring all IT services delivered are compliant with company standard practice.
Requirements, Skills and Experience Desired:
Higher Diploma or above in IT / CS related disciplines;
Minimum 1 year in IT operation support areas;
Proficiency in Microsoft product family support, hands-on experience in deploying, managing and supporting in MS Windows OS platform;
Familiarity with LAN / WAN / VPN / TCP/IP architecture;
Good communication and interpersonal skills, a good team player, self-motivated, good problem-solving skills, detail-oriented and able to work independently.

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