Head Of Digital Business & Crm (H/F)

Detalhes da Vaga

.Headquartered in Paris, Devialet is on a mission to elevate sound to its rightful place in people's life, innovating across acoustics and purposeful design. Our expansion began with ADH, a revolutionary patented invention that would forever change high-end amplifiers. This hybrid technology seamlessly blends digital and analog to produce sound quality unlike anything previously experienced. At Devialet, each day is more electric than the last. That's what it means to be part of an incredible adventure with highly skilled, highly engaged, creative talents. Our engineers, designers, sales, marketing, manufacturing and operations teams are obsessively dedicated to inventing tomorrow so we can carry on delivering incomparable emotion to as many people as possible. We are looking for talented women and men who want to support our projects and values. The revolution of high end audio can be yours as well. Ready to join us? MISSIONS The Head of Digital business & CRM will play a pivotal role in shaping and implementing the company's online sales and customer retention strategies. This individual will oversee the full spectrum of digital business activities, managing both direct ecommerce channels and indirect channels through partnerships with e-retailers and pure-play third-party platforms. The role responsibilities will include platforms management, optimization and data analytics, while also managing customer relationship management (CRM) systems and processes. The ideal candidate will have a proven track record in driving revenue growth through strategic leadership, customer-centric approaches, and cross-functional collaboration. Digital business Strategy & Operations Develop and implement a leading strategy to meet sales and profit targets. Develop and lead a comprehensive Digital business strategy encompassing both direct (brand-owned ecommerce platforms) and indirect channels (third-party e-retailers and pure-play platforms). Oversee day-to-day operations, ensuring optimal performance and a seamless, high-quality customer journey across all digital channels. Manage budgets, set forecasts, and track KPIs to ensure alignment with business growth targets. Work closely with the marketing, communications and social media teams to ensure consistent messaging. Direct Ecommerce Channel Management Full responsibility of the ecommerce journey, managing a cross-functional team to execute your strategy. Constantly look to improve site performance, identifying innovative tech solutions to reduce barriers to sale. Work closely with third parties to manage end to end projects that enhance the user experience. Optimize the brand-owned ecommerce site to drive traffic, conversion rates, and customer satisfaction. Implement and oversee strategies for user experience enhancement, site performance, and conversion optimization. Manage and plan the merchandising of products


Salário Nominal: A acordar

Fonte: Jobtome_Ppc

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