.TheCustomer Success at Smartex is committed toensuring our clients derive maximum value from our products and services. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Head of Customer Success to join our team and contribute to our mission.If you are passionate about driving customer success,have excellent communication and interpersonal skills, and are eager to contribute to a company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment! Responsibilities Onboarding : Develop and implement onboarding strategies for new clients, ensuring a seamless introduction to our products and services and driving client satisfaction and retention. Engagement :Execute engagement initiatives to foster lasting relationships with clients throughout their lifecycle, identifying opportunities for enhanced collaboration and value delivery. Monitor & Improvement :Establish and monitor key performance indicators (KPIs) to assess customer success metrics, continuously evaluating and enhancing processes for improved satisfaction and operational efficiency. Upselling : Identify upselling opportunities based on a deep understanding of client needs and business goals, collaborating with the sales team to drive revenue growth and client expansion. Collaboration& Partnership : Lead and handle relationships with 3rd parties and distributors to scale our land and expand approach in the textile industry. Data-Driven Approach : Implement a data-driven strategy, analyzing and interpreting customer success metrics, driving informed decision-making. Skills & Experience Master's degree in a relevant field such as Management or similar. +10years of relevant experience in sales, after-sales orcustomer successintraditional industries. Ability to travel extensively, particularly in Central and South Asia ,balancing between hunting and farming strategies. Proven ability in managing 3rd parties and distributors to scale the land and expand approach. Data-driven mindset with the ability to create and lead processes. Excellent verbal and written communication skills in English, with extra points if proficiency in anadditional language
