Guest Services Agent (M/F)

We are currently seeking a passionate and experienced Guest Service Agent to join the team of Pestana Porto A Brasileira.The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents.Key ResponsibilitiesEnsuring and providing flawless, upscale, professional and high class guest service experiencesAnalyzing customer feedback and providing strategic direction to continuously improve overall ratingResponding to guests needs and anticipating their unstated onesPromptly address guests' requestsSupport in the Restaurant WelcomingActively listen to and resolve complaintsKey RequirementsProven work experience as a Guest Relations AgentUnderstanding of service best practicesHands-on experienceProficiency in English; knowledge of other languages is a plusCustomer service drive with outstanding communication and active listening skillsExcellent problem-solving and multitasking skillsAbility to work flexible hoursStrong sense of responsibility and a professional presentationIf your profile matches this description and you are eager for a new challenge, please send us your CV.
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