Guest Services Agent (M/F)

We are currently seeking a passionate and experienced Guest Service Agent to join the team of Pestana Porto A Brasileira. The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents. Key Responsibilities Ensuring and providing flawless, upscale, professional and high class guest service experiences Analyzing customer feedback and providing strategic direction to continuously improve overall rating Responding to guests needs and anticipating their unstated ones Promptly address guests' requests Support in the Restaurant Welcoming Actively listen to and resolve complaints Key Requirements Proven work experience as a Guest Relations Agent Understanding of service best practices Hands-on experience Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Ability to work flexible hours Strong sense of responsibility and a professional presentation If your profile matches this description and you are eager for a new challenge, please send us your CV. #J-18808-Ljbffr