HOTEL OVERVIEW
Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description Assist guests with check in and checkout, and other cashiering duties
Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction and give suggestions
Handle guests' mails, messages, and answer phone calls
Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to Guest Relations Assistant
Meet, greet and provide rooming for VIP guests
Attend daily briefings and relevant departmental and interdepartmental meetings
Ensure the safety, security and loss control policies and procedures are complied with at the front desk and back office area
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
Qualifications Minimum 'O' Level education
Read, Write, Speak English Fluently
Read and Speak Mandarin Fluently
Computer Knowledge, i.e. well versed with Windows, Internet Explorer and Word, either POS or PMS system
Knowledge of Opera will be an advantage
Presentable, well-groomed with leadership quality
Interpersonal skills to deal with guests and colleagues issues
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Adaptable to multicultural guest needs, works with diverse cultures
Good interpersonal and communication skills
Additional Information Our commitment to Diversity & Inclusion :
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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