Be you. At work.
Here at Locke, we create spaces where you can be you – and we don't just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we're building a community of the culturally curious. The forward-thinking. The ever-questioning.
Locke is growing. With new openings across the UK and Europe coming up, we're at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let's go.
Groups and MICE Sales Executive - Locke de Santa Joana, Lisbon.
The role.
Are hotels in your DNA? Does Customer Service make you happy and selling to clients excite you? Have you got a knack for cultivating loyal customers? Do you thrive on building and nurturing relationships?
You'd be at the reservations helm of Groups and MICE sales in our recent Locke de Santa Joana property. Reporting to the Director of Sales Lisbon, you'll take greater ownership of sales activity with regards to Groups and MICE business for Locke de Santa Joana MICE agents and group clients that come into the property from all channels. You will be able to use your local knowledge and customer service expertise to develop profitable, sustainable business.
What it looks like.
The primary function for this role is to provide consistently outstanding sales and guest care experiences in accordance with policy and procedures for all clients of group accommodation & meeting space in the property. You will manage all the MICE & Groups contacts for Locke de Santa Joana. You will manage the Locke de Santa Joana enquiry box for Groups & M&E business efficiently and all enquiries via the online MICE Portals and those referred by the edyn central groups' reservations team. You will maintain an efficient filing system and understand CRMs.
You will be able to easily establish, influence, build and maintain relationships with key decision makers in Groups & MICE business for the Lisbon property. You will help to negotiate and develop profitable and sustainable business and importantly work well with the internal sales and operations teams on property.
Be the first point of contact for Groups & MICE enquiries at the property.
Provide efficient and courteous assistance for all Group & MICE enquiries at the property.
Manage the meeting rooms and events enquiries at the property.
Increase group revenue through a variety of segments eg: MICE related accommodation, Transient Groups, Extended Stay Groups.
Ensure optimal conversion of all MICE and Group enquiries, negotiating rates and contract T&C in order to convert enquiries, seeking support from the proactive sales team when required.
Assist in securing and maintaining beneficial partnerships with key MICE / Groups Agencies in support of local sales team.
Be responsible for answering telephone calls, emails and resolving any issues in a professional manner in keeping with the brand approach.
Draw up, extend and negotiate basic groups and M&E contracts for clients.
Ensure all contracts are sent in a timely manner and clients are followed up with confirm bookings.
Assist in optimising MICE / Groups volumes through a variety of channels (Cvent, Hotel Planner, Venue Directory as appropriate) through preferencing, positioning and enquiry management.
Ensure excellent knowledge of company network and key locations and know how to easily access information regarding any location.
What you'll need.
Determination to deliver on targets.
Tenacious and courageous mindset.
Impeccable planning and organisation.
Next-level communication & interpersonal skills.
Basic negotiating skills / Decision Making / Strategic Thinking abilities.
Demonstrable understanding of the property's business and brand.
Knowledge and understanding of the conference and convention market.
Competence in Word, PowerPoint and Excel for reporting.
Experience in operation systems including Opera/ Envision/ Reserve/ MEWS.
Demonstrated previous experience working in a reservations / Conference / Events department (1-2 years minimum).
Values you'll share;
Courage to question, evolve and be human.
Curiosity to seek out innovation, change and creativity.
Confidence to challenge convention and look for better ways to do and be.
Accountability and the desire to empower those around you.
Freedom to be yourself at work, just as much as at play.
Acceptance that perfection doesn't exist and no one has a monopoly on good ideas.
Recognition of humanity in yourself and others to learn fast, evolve and grow.
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, awesome recognition schemes, pension, company sick pay and further benefits tailored to your individual needs.
When and where.
Core hours are 09:00-18:00.
Working flexibly when needed, including evenings, weekends and bank holidays when needed.
Based in Lisbon.
This is a full-time position.
Travelling to other properties and edyn office locations when needed.
About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.
Diversity, Equity, and Inclusion Statement
edyn's Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.
This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.
We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.
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