Join our dynamic client, for a leading global social media platform that connects millions of people worldwide.
We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment.
We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.
Key Responsibilities: Customer Support: Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
Handle customer complaints, technical issues, and feedback professionally and empathetically.
Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
Content Moderation: Monitor user-generated content to ensure compliance with platform policies and community guidelines.
Identify and address inappropriate content, spam, and violations of platform rules.
Collaborate with the moderation team to develop and implement best practices for content review.
Community Engagement: Engage with users to build a positive and supportive community environment.
Encourage user participation and provide guidance on how to use platform features effectively.
Assist in community events, campaigns, and initiatives to enhance user experience.
Feedback and Reporting: Collect and document user feedback, feature requests, and bug reports.
Work closely with the product and development teams to communicate user issues and suggest improvements.
Generate regular reports on common issues and trends to help improve overall service quality.
Requirements Language Skills: Native or near-native proficiency in German (written and spoken).
Strong command of English for internal communication and documentation.
Experience: Previous experience in customer support, content moderation, or a related field is preferred.
Familiarity with social media platforms and their functionalities.
Technical Skills: Proficiency in using support ticketing systems and customer service software.
Basic understanding of troubleshooting technical issues.
Soft Skills: Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
High level of empathy and patience when dealing with users.
Additional Requirements: Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
A proactive attitude and willingness to continuously learn and adapt to new tools and processes.
Benefits Competitive salary and benefits package.
Opportunities for career growth and development.
A diverse and inclusive work environment.
Access to the latest tools and technologies to perform your job effectively.
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