.Location Lisboa, Portugal Salary €17000 - €20000 Per Year Job type Permanent Vacancy Fluent Language German Category Marketing, Accounting, Arts, Music, Banking, Finance, Betting and Gaming, Call Centre, Customer Service, Charities, Construction, Education, Training, Engineering, Fashion, Graduate, Health Care, Human Resources, Import / Export, Insurance, IT, Internet, Journalism, Legal, Management, Executive, Manufacturing, Market Research, Research, Media, Packaging, Printing, PR, Advertising, Purchasing, Recruitment, Retail, Sales, Secretarial, Administration, Security, Telecommunications, Translation, Localization, Interpretation, Transport, Logistics, Travel, Hospitality, Tourism, Utilities, Science Job Reference GER-USER-LI-PO Posted on 12 May 2024 Role: German speaking User Support Advisor Salary: Salary package between EUR 17,000-20,000 gross p/a Working hrs: 40 hrs p/week rotational between Mon-FR 9-18, Mon-Sun Relocation package: relo bonus of 2,500 EUR paid with first salary payment in case relocating from outside Portugal Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you! The Role As an User Support Advisor you will be part of a multilingual team, where you will provide outstanding multi-channel support via phone, email and live chat to users of this online video sharing platform. This is an exciting role where you guide your customers through different options and troubleshoot any technical issues they experience. Besides this, you will answer any questions they may have in regards to posting videos, arranging password resets as well as any other general customer queries. Althought this is a multi-channel support role, the majority of client interaction is done via live chat and therefore multi-tasking and being able to handle multiple chats at the same time will be important in this job. Requirements The successful candidate has: Fluency in German and a good command of English Previous experience working in a call centre desired Eagerness to learn and attention to details Flexible attitude and can easily adapt in a changing environment Ability to multi-task Selection process can be done remotely via online video conferencing. A relocation bonus is offered for those successful candidates that relocate to Lisbon from outside Portugal. Besides this, there will be a relocation team available to provide assistance with finding temporary/permanent accommodation
