Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!Your responsibilities and impact working as a Travel Agent will be:Providing accurate and detailed information about the company's holiday offers.Managing and responding to customer requests through phone and email.Assisting customers with managing their bookings, queries and requests.Ensuring excellent customer satisfaction by exceeding customer expectationsSkills, qualifications and interests you need to succeed in this role:Native-level proficiency in German and a minimum C1 level of EnglishLiving in or willing to relocate to Lisbon for an international career and life experienceFlexibility and ability to adapt to changes with a positive mindsetMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleWhat's in it for you?Contract type: a fixed-term contract for one year that can be renewed every yearFull time contract and paid trainingSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 1.633,89€ gross/month + bonus up to 1.267,00€ gross per quarterWithout accommodation: 1.905,92€ gross/month + bonus up to 1.267,00€ gross per quarterFor international applicants:Reimbursement of your initial flight costsPick up from the airportAnnual return ticket to your home country (within the EU)Help with paperwork, opening a bank account, etc. upon arrivalFree Portuguese lessons, cooking classes, sports activities and social events organized by the company.Real career opportunities in different career pathsHealth insurance is provided from the beginningEmployee discountsFun and engaging company-wide initiativesExcellent work culture