German Speaking Online Video Customer Support Advisor

German speaking Online Video Customer Support AdvisorRecently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you!As an Online Video Customer Support Advisor you will be part of a multilingual team, where you will provide outstanding multi-channel support via phone, email and live chat to users of this new pilot service. This is an exciting new scheme and you will be there to guide your customers through different options and troubleshoot any technical issues they experience.The successful candidate has:Fluency in German and a good command of EnglishPrevious experience in a customer service roleEagerness to learn and attention to detailsFlexible attitude and can easily adapt in a changing environmentStrong analytical, problem solving and technical troubleshooting skillsSelection process can be done remotely via online video conferencing. A relocation bonus is offered for those successful candidates that relocate to Lisbon from outside Portugal. Besides this, there will be a relocation team available to provide assistance with finding temporary/permanent accommodation. Further benefits include training and development, career opportunities, monthly language bonus, free tea/coffee and water and working in exciting new international office in Lisbon.About CompanyTalingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
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