German-Speaking Customer Support Representative

Job Title: German-Speaking Customer Support Representative
Location: Lisbon, Portugal
Job Type: Full-Time
About the Role:
Are you fluent in German and passionate about delivering outstanding customer service? Join our dynamic team in Lisbon, Portugal, and help us provide top-notch support to our customers. As a Customer Support Representative, you will be the first point of contact, assisting clients with their inquiries and ensuring they have a smooth experience with our services.
Key Responsibilities:
- Respond promptly to customer queries via phone, email, or chat.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Troubleshoot and resolve product or service issues.
- Maintain a positive and professional attitude toward customers.
- Follow up to ensure resolution and build sustainable relationships of trust.
- Collaborate with other departments to resolve complex issues.
What We're Looking For:
- Native or fluent proficiency in German (both written and spoken).
- Good communication skills in English (knowledge of Portuguese is a plus).
- Previous experience in a customer support or help desk role is a plus.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Problem-solving skills and attention to detail.
What We Offer:
- Competitive salary and performance-based bonuses.
- Relocation package to Lisbon.
- Health insurance and wellness benefits.
- Opportunities for career growth within the company.
- A dynamic, multicultural team environment in the heart of Lisbon.
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