German- Speaking Customer Support Lisbon, Portugal

Description What you will do in this roleAs a Customer Service Representative, you will:Provide exceptional customer service via chat, email, and phone to users.Troubleshoot user issues with the platform, offering guidance and solutions.Educate users on the platform's features and help them get the most out of their websites.Work closely with the product and development teams to resolve complex technical issues.Stay up to date with new program features and updates to provide accurate support.Collect and relay user feedback to improve overall user experience.
Requirements You would be a great match if youHave a high level of German (written and oral) and fluent in English (B2)Have experience in customer service, tech support, or a similar roleHave strong communication skills, both verbal and writtenAre tech-savvy, with the ability to quickly learn new software and toolsHave excellent problem-solving skills and patience when dealing with usersHaving experience with website builders or content management systems is a plus  Offer What's in it for youIn this role, we offer benefits designed to support your unique lifestyle:6-month contract with the option to extend, perfect for candidates looking for a shorter work experience abroad.Health insurance and dental plan to ensure your well-being.Transport allowance to make commuting easier.Relocation Support:Flight reimbursement after 6-9 months.Optional shared housing for a more permanent and comfortable stay.