German-Speaking Customer Success Manager - LisboaDescription:Our client is an innovative company, established in 2017, focused on transforming hotel operations with a single hotel management system. Their team of over 110 professionals operates from five global offices, serving more than 2,000 clients across Europe, the USA, and Africa.Location: Breda (Netherlands), Valencia (Spain), Lisbon (Portugal), or Remote (Germany)Employment Type: Full-timeRole Overview:As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform. You'll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs.Key Responsibilities:Product and Market Knowledge: Recognize upsell opportunities by staying informed on customer needs and goals. Work closely with the sales team to craft tailored strategies for enhanced product usage. Conduct demos to showcase added features for interested clients. Develop a robust knowledge of the product suite, competitor landscape, and pricing.Customer Engagement and Relationship Building: Actively engage with hotel clients to understand their business goals, challenges, and objectives. Build strong relationships with key stakeholders, serving as the primary contact. Conduct regular check-ins to ensure customer satisfaction and monitor progress. Identify ways to optimize the client experience through feedback and usage data. Provide training and resources to empower hoteliers to fully leverage the platform.Customer Retention Strategies: Create and implement proactive solutions to address concerns and reduce churn risks.Key Skills:Required: Language Proficiency: Fluent in German, 2+ years of experience in a similar role, excellent communication skills with patience, empathy, and confidence in upselling, comfortable in a fast-paced tech environment with strong prioritization skills, self-motivated, able to perform under pressure, and a natural team player, organized and goal-oriented.Preferred: Background in Hotel or SaaS industries.Perks and Benefits:Mac-based work environmentIncentive-based commission structureFormal training budgetAnnual hotel experienceEquity optionsBirthday and Christmas vouchersCore Values: Accountability, Beat Yesterday, Clock Speed, Deals a Deal, Empower Another.Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a growth-oriented, dynamic environment!About Us:Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the preferred partner for tailored recruitment solutions, connecting top talent with prestigious opportunities across the globe.
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