German-Speaking Customer Service Specialist (Search Engine)

Workster supports a leading BPO player in the industry in their pursuit to increase their French-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.Your RoleRespond to customer requests via phone, email, chat, social media, and messaging channels.Provide pre-sales, general inquiries, and technical support.Maintain a consistent brand voice in both private and public interactions.Escalate issues to higher support tiers as needed.Collaborate with technicians to resolve help tickets.Manage an individual ticket queue and follow management direction.Review and provide feedback on help contentYour QualificationsC1 level of GermanBased in Lisbon or willing to relocateprevious CS / BPO experience is an advantagefast decision-maker, with positive outlookbe available to work flexible hours and daysThe OfferCompetitive base salary and benefitsFantastic relocation package to one of Europe's most prestigious and "in" citiesPrivate health insuranceEnrich your CV by working for a major worldwide brandMulticultural TeamModern office in an excellent location in LisbonAccommodation providedClose to the beachFlight costs reimbursedProgressive company cultureSunny weatherApply & ShineShow us what makes you stand out! Check out our international openingsand apply today - it takes one minute.Let's ConnectCongratulations! We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations.Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward.You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding andpotential relocation for a smooth start.This process aims to make the journey to your new career professional,engaging and focused on finding the right match for youSign up now and receive the latest vacancies in your inbox! The user consents to the use of the data. More information: Privacy Policy .
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