Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!
Your responsibilities and impact as a Customer Care Advisor will be:
Answering incoming customer queries promptly
Identifying issues and providing effective solutions to ensure customer satisfaction
Recording customer data accurately in the CRM system
Providing ad-hoc support as required
Being a team player and collaborating for the success of the team and project
What's in it for you?
Full time position
Indefinite contract (probation period 2 months)
Hybrid working model based in Barcelona
Continuous support and coaching for personal and professional development
Clear career path with opportunities for growth within the project
Dynamic business casual setting with a highly motivated and diverse team
Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency inGerman and a C1 level of English
A valid Spanish work permit (required)
Excellent listening skills and proficient communication abilities
A drive for excellence and professionalism
Strong teamwork skills and dedication to collaborative success
Excitement about intercultural communication and the expatriate lifestyle
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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