Job Description: German-Speaking Customer Service Agent Location: Porto, Portugal
Work Model: On-site
Start Date: 20/09
Type of Contract: Permanent
Why This Job is Perfect for You Imagine living in the vibrant city of Porto, Portugal, where historic charm meets modern living. Explore the cobblestone streets, enjoy the world-famous Port wine, and relax by the picturesque Douro River. We offer you an exciting opportunity to work with one of the leading banks in Europe, providing exceptional service to its valued clients. With a generous salary package, relocation support, and opportunities for growth, this is your chance to start an exciting new chapter in your career while experiencing the rich culture and dynamic lifestyle of Porto.
What We Offer Competitive Salary: Base salary of 950 per 14 monthsPerformance Bonus: Up to 200 annuallyLanguage Bonus: 450 per month for your German proficiencyMeal Allowance: 167.86 (net) per monthTotal Monthly Income: 1,767.86Relocation Package: Includes a flight ticket and three weeks of accommodation to help you settle in comfortably.Work-Life Balance: Enjoy a fixed work schedule of Monday to Friday, 8 am to 5 pm, with occasional late rotating shifts from 7 am to 10 pm. Your Role As a Customer Service Agent, you will be the first point of contact for the bank's clients, handling a variety of inquiries with a focus on delivering top-notch service. Your tasks will include:
Managing inbound inquiries through chat and email, providing navigation support for the online banking portal.Delivering excellent customer service while continuously seeking ways to enhance the customer experience.Offering detailed information on product conditions, ongoing marketing campaigns, branch services, and much more.Presenting the banks product range in a sales-oriented manner and supporting central marketing campaigns.Processing orders and requests, such as sending forms, ordering duplicates, handling PIN/TAN orders for online banking, and more.Implementing card blocking and mediating processes by forwarding issues to the appropriate departments.Taking part in the hotline for customer satisfaction, recording concerns, and ensuring feedback is properly managed. Who We're Looking For Language Skills: Native German speaker with B2 proficiency in English.Experience: Prior experience in customer service is highly desirable but not mandatory.Personality: We need dynamic, proactive individuals who are passionate about helping customers and solving problems. Training and Onboarding To ensure youre fully prepared, youll undergo a comprehensive 4-week training and nesting period (2 weeks of training followed by 2 weeks of hands-on support).
Why Matosinhos? Matosinhos is not just another city; it's a place where work meets lifestyle. Enjoy fresh seafood, relax on the beaches, and explore the vibrant cultural scene in your free time. Portugal offers a unique blend of modern living and rich history, making it an ideal location for your next career move.
Ready to Join Us? Take the leap and apply today to become a vital part of our team. Your journey to a rewarding and fulfilling career starts here!
