Are you proficient in German and ready to embark on a career journey in bustling Lisbon? Seize the opportunity to join us as a German-Speaking Customer Advisor in the dynamic world of e-commerce. Whether you're an experienced professional or a newcomer to the industry, previous experience is not a requirement. Embrace the chance to work on-site in Lisbon, where an invigorating environment, comprehensive relocation package, and competitive perks await.
About Us: Nestled in Lisbon's lively e-commerce sector, we are committed to delivering exceptional customer experiences. Our team is a blend of talent, creativity, and innovation, making significant strides in the e-commerce landscape. As a German-Speaking Customer Advisor, you'll play a pivotal role in contributing to our success and shaping the future of customer service in the e-commerce industry.
Position Overview: As a German-Speaking Customer Advisor, you'll be at the forefront of ensuring customer satisfaction and fostering positive interactions with our German-speaking clientele.
Key Responsibilities: Customer Interaction: Engage with German-speaking customers through various channels, such as phone, email, and chat, addressing inquiries, and delivering timely solutions.Language Expertise: Utilize your proficiency in German to communicate effectively and empathetically, ensuring a personalized and positive customer experience.Issue Resolution: Efficiently resolve customer concerns, showcasing problem-solving skills and a commitment to surpassing customer expectations.Product Knowledge: Gain a comprehensive understanding of our e-commerce offerings to provide accurate information, enhancing the overall customer experience.Collaboration: Work collaboratively with cross-functional teams, sharing insights, and contributing to continuous improvements in customer support practices. Qualifications: German Fluency: Proficiency in spoken and written German is essential to effectively engage with our German-speaking customers.Customer-Centric Approach: Strong communication skills and a commitment to delivering exceptional customer service with a positive attitude.Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to evolving customer needs and industry trends. Perks: On-Site Work in Lisbon: Immerse yourself in the exciting e-commerce scene of Lisbon, enjoying the benefits of an on-site work environment.Relocation Package: For international candidates, take advantage of our comprehensive relocation package, including flight tickets to Lisbon and accommodation support for a smooth transition.Competitive Compensation: Receive a competitive salary reflecting your valuable contributions to our customer service team.Health and Life Insurance: Comprehensive coverage for health and life insurance, prioritizing your well-being and providing peace of mind. Excited to be part of Lisbon's vibrant e-commerce community? Submit your application by sending your CV today!