German-Speaking Banking Customer Support Advisor

German-speaking Banking Customer Support Advisor Work for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts! Your Role Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat) Develop your knowledge continuously to effectively answer customer queries and resolve potential issues Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Make sure that great levels of client service is delivered at all times and ensure a positive experience Your Qualifications Excellent German (C1) and fluent English (B2) skills Passionate about customers and customer service Problem-solving skills Upbeat and positive attitude Ability to identify, apply and explain your product and/or service expertise with clarity The Offer Relocation support Private medical insurance Unlimited contract Shifts Monday – Friday 9:00-18:00 Performance bonus A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Flight costs reimbursed Multicultural Team Paid Training #J-18808-Ljbffr