Join one of the world's leading companies, dedicated to innovation and excellence in customer support. Our Lisbon office is hiring German Social Media Customer Support Advisors to assist users with their inquiries and issues. As part of this exciting and dynamic environment, you will provide customer support through social media platforms, ensuring a seamless and positive experience for all users.
What You'll Do
As a German Social Media Customer Support Advisor, you will be responsible for helping users with various questions and technical issues. Your key responsibilities include:
Customer Support: Handle inquiries from users via social media, phone, email, and chat in German, resolving issues efficiently and professionally.
Problem-Solving: Assist users with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
Relationship Building: Foster positive relationships with users by providing empathetic and helpful responses.
User Experience Enhancement: Gather and share feedback from users with the team to help improve services and ensure a high-quality experience.
What We're Looking For
We are seeking proactive and customer-oriented individuals who meet the following criteria:
Language Skills: Fluent in German and English, with excellent verbal and written communication abilities.
Customer Focus: Passionate about delivering exceptional customer service and resolving issues effectively.
Problem Solving: Strong analytical and problem-solving skills to assist with diverse customer inquiries.
Tech-Savvy: Comfortable using digital platforms and familiar with relevant technologies.
Team Player: Collaborative mindset and the ability to work well both independently and in a team setting.
? Time Management: Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer
By joining our team, you'll enjoy a wide range of benefits, including:
On-Site Work: Work from our modern office in Lisbon, surrounded by an international and vibrant team.
Career Growth: Opportunities for professional growth and career advancement within a global company.
Training Programs: Continuous learning opportunities to enhance your skills and expertise.
??? Health & Wellness: Comprehensive health insurance and life insurance from day one, along with wellness programs to support your overall well-being.
?? Relocation Support: Assistance with your relocation to Lisbon to ensure a smooth transition.
Bureaucratic Support: On-site assistance with any necessary bureaucratic processes in Lisbon.
Don't miss this exciting opportunity to join a global leader in customer support and make a real difference in user experiences! Apply now and secure your spot!
