German & French Consumer Engagement Quality - Lisbon

Description Hey there, future superstar!   Are you passionate about delivering top-notch customer experiences?
Do you have a flair for training and a knack for quality assurance?
If you're nodding your head, we want YOU on our team! We're seeking a dynamic and enthusiastic German Consumer Engagement Advisor to join our remote team in Portugal. What you'll do: Develop and implement standard training methodologies. Conduct training sessions for new employees and service staff to ensure quality procedures. Utilize the Learning Management System for training development and record accuracy. Maintain and monitor training materials to meet quality standards. Implement and oversee audit controls for HR Operations, ensuring QA feedback integration. Assist with Voice of Customer (VoC) surveys. Maintain quality documentation within the department. Participate in projects to enhance competency-based training and Development Sciences. Collaborate with stakeholders to address and improve training compliance and processes.  Requirements Native/fluent German (mandatory) + Fluent French (mandatory). Knowledge in English. Previous knowledge on Consumer Handling. Experienced in leading, training and coaching teams.  Offer Base salary: 1592€ Language Bonus: 450€ Hybrid work model - balance your time between our vibrant offices and the comfort of your home! Continuous learning and professional development opportunities A supportive, energetic, and fun team environment Engagement and wellbeing activities Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you Make part of the Nestlé Club and get discount in several partners Free coffee (and good coffee) Company laptop and other equipment according to professional needs Medical Support available at the Office Free Shuttle E-learning courses and training program to get you where you aim to be Career progression and possibilities for International Career Direct contract with the client.