Debt Collections Agent - German Speaking (M/W/X)

About Grover
Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!
Our Mission & Vision
To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!
We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.
We are looking for a Debt Collections Agent for our DACH Market to join our talented Debt Collections team remotely in Portugal.
What you will contribute:

Contact customers via phone and email to inform them of overdue payments
Plan a course of action to recover outstanding payments
Negotiate payoff deadlines or payment plans
Respond to customer queries
Investigate and resolve discrepancies
Update account status and database
Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

Ideally 1+ years experience in Debt Collections
Fluent in German and English
Customer service orientation
Basic understanding of accounting principles
Ability to multitask and work with targets and tight deadlines
Experience with MS Office and Salesforce
Excellent communication and negotiation skills

?What you will love about us:

28 days of paid vacation, plus another additional day after 3 & 4 years
Online Mental Wellness support with Nilohealth
Private health insurance
Lunch allowance
Urban Sports Club or ClassPass Corporate Discount
Annual learning budget of 1000€
1 Paid Volunteering Day per Month
Exclusive Grover Tech discount for you & your loved ones
A diverse global team of 72 nationalities (and counting!)

If you fancy an influential role in making our world a little greener, become part of the Grover Family, and let's grow together.
We are looking forward to e-meeting you!

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