German Customer Support - Sports Betting (M/F/X)

Are you fluent in German and English?
Are you available for rotative shifts and days off?
Would you like to work for a company involved in sports betting and gaming entertainment?
Our client wants to revolutionise the gaming space.
Intrigued?

Responsabilidades ChaveHandling customer inquiries via chat/e-mail/phone - including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters;
Assessing individual issues and taking appropriate action to ensure customer needs are met;
Working in coordination with other teams based at different locations that share similar objectives;
Escalating system anomalies and general issues faced by customers to the relevant party;
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level;

CompetênciasFluent in German (C1 level);
Fluent in English (B2 level);
Excellent written and verbal skills as well as high interpersonal skill level;
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries;
Ability to perform well in a multi-task/cultural environment;
Good computer skills;
Interest in Sports, Casino and Poker products would be a benefit;

Principais BenefíciosWhat we have to offer you:

- Permanent working contract;
- Attractive annual gross salary;
- Meal allowance per working day paid in card;
- Health Insurance;
- Hybrid working model (2 days in the office + 3 days at home)
- Monday to Sunday, between 07:30 am and 10 pm;
- Other Benefits;

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Apply now!

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