German Customer Support (On Site/Back-Office) Lisbon

Embrace the future!Apply your talent and skills to help leading companies improve everyday life.What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. Are you ready to be a change-maker?This is your chance to be part of the success story.What you'll do:You will be providing CX Customer (back-office) Support experience for a Streaming video platform.Channels: Dual Chat and e-mailWork from the Office - OnsiteLocation: Alcántara / Lacs Conde D 'Óbidos / LisbonKey responsibilities | main tasks:Customer Support for monetization purposesUnderstand and remain up to date with client's policies and guidelinesSupport with Account and SettingsPolicy, Safety and Copyright managementSkills you have:Native German speaking levelExcellent command of EnglishMulti-tasking abilityA high stress resistanceGood communication skills, both verbal and oralProactive attitude and strong team-spiritStrongly organized and able to manage time and tasks efficientlyQuick learner and adaptable to learn new processes, concepts, and skillsStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardGood research skillsWhy Cognizant?A career in one of the largest and fastest growing IT services providers worldwideOngoing support and funding with training and development plansA highly competitive benefits and salary packageOpportunity to work for leading global companiesGood to have:Extensive customer background experience (dealing with dual chats)Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement)What you can expect:Weekly job from 9am-6pmA dynamic fast-paced environmentOpportunity to be part of a rapidly expanding global organization with irreproachable reputation8 weeks training + 1 additional month to be supportedProfessional development and clear career pathReferral Program: Refer someone & earn extra bonusDiscount membership and access to various gyms across PortugalVarious corporate discounts available through partnership between Cognizant and other partnersPrivate Health insurance since day oneRelocation allowance and assistance when applicableFree fruit, coffee, tea and water and a lot more!
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