German Customer Support, Financial Sector- Lisbon

Reference: COLI
Work abroad: Job in Lisbon
As a Customer Support Agent, you will take inbound calls and emails. Your daily work will include tasks like these:

Handle incoming calls and emails from bank clients.
Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
Use the tools/processes and methods from your initial training to solve issues.
Ensure that great levels of client service are delivered.

We offer

Health Insurance & Life Insurance & Family Plan (Spouse and Children)
Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal cardPerformance bonuses
Development opportunities (move to another project, team leader, quality analyst, HR department)
Social events

Your qualifications
You speak German at a native level and you are fluent in English (B2).
Experience in customer care is an advantage but not a must.
You have a good understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication skills and you are service-oriented, professional, and thorough.

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